My Chemical Romance emerged from New Jersey in the aftermath of the 9/11 atrocity to become the standard-bearers for a new fusion of punk, glam, and emo. MCR achieved global prominence in 2006 with the release of their platinum-selling album Welcome to the Black Parade. Extensive touring has added to their worldwide fan base with incendiary sold-out live shows. In this provocative biography, Reinhardt Haydn presents a comprehensive profile of the band, from its hardscrabble start to its rocky upward climb to its present superstar status..
What is the most important thing when you are a dog owner. Providing your puppy safety. But how to do this.
Cancelled flights, damaged goods, botched bills, locked-up software -- these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again. But these mad-as-hell customers can be wooed back through skillful, planned service recovery. And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become your most loyal customers -- and are a source of continuing business for years to come.Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system.
We all want to live a life that matters. We all want to reach our full potential. But too often we find ourselves overwhelmed by the day-to-day. Our big goals get pushed to the back burner--and then, more often than not, they get forgotten. New York Times bestselling author Michael Hyatt wants readers to know that it doesnt have to be this way.